Y management says the new system will relieve congestion and misuse of the lot by non-members using the private lot
(Editor’s note: Reporter Tesha M. Christensen is a neighborhood resident and has been a member of the Midtown YWCA since 2013.)
By TESHA M. CHRISTENSEN
Some neighborhood residents and Y members are upset that the Midtown YWCA is now charging for parking.
They’re questioning why the change was made without member input, why
other options weren’t considered, and why very little notice was given.
Most of all, members are upset about what amounts to a minimum $180
increase in fees for those who drive a vehicle to the YWCA on the heels
of a project that closed the locker rooms for the entire summer.
Photo right: Neighbors are worried about traffic back-ups along
22nd Ave. once the new parking gates are active. (Photo by Tesha M.
Christensen)
Ericsson resident Kristen Olsen is so bitter and disillusioned about
the added cost and the lack of member involvement in addressing the
parking situation that she canceled her membership and moved to the St.
Paul JCC across the river. She had joined the YWCA in 2013.
“The parking fees amount to a substantial increase in our monthly
fitness costs,” pointed out Olsen. “For my family, it’s a $15 per month
increase.”
Olsen doesn’t think that the ‘solution’ is consistent with the
problem identified by the YWCA, which is unauthorized parking by
non-members.
“If that is truly the problem the Y is trying to solve, it could be
easily addressed by installing a parking gate that scans a member card
to get in, or offering two hours of free parking for members, then
charging for extended visits,” said Olsen. “Instead, the Y is assessing a
cost on its own members to fix a problem caused by non-members. It
doesn’t seem fair to impose a penalty on members for a problem they
didn’t cause.”
Olsen added, “The Y gave very little notice of the cost increase and
did not include members in discussions about the problem and how it
might be addressed. The Y had info sessions and sought member feedback
on remodeling the locker rooms, for example. Why didn’t it include its
own community and all the stakeholders in a change to the parking lot
that affects almost every member who uses the club? They lost a lot of
goodwill in how they rolled out this change, in my opinion.”
Letter/email sent mid-August
Members received a letter around Aug. 16 that was dated Aug. 3 and
lacked the signature of a specific staff member. Instead, it was signed
by “YWCA management.” An email also went out that day.
The letter announced that the YWCA Midtown was implementing a new pay
parking gate system to “relieve the congestion and current misuse” of
the parking lot. Installation began in August.
The YWCA has been charging for parking at its Downtown location since
1998, and about the same at the Uptown location, according to
spokesperson Corinne Mattli.
Photo
left: It cost about $200,000 to install the new system, which includes
four parking gates and software to interface with a billing system.
There is one entry and three exit gates. The YWCA Board voted on the
change in June. (Photo by Tesha M. Christensen)
There will be a 20-minute free grace period for members and program
participants entering the lot who are picking up or dropping off. After
that free period, parking rates at the gate start at $1 for up to 1.25
hours; 1.25-2.5 hours costs $2; with an increasing fee up to $20 for six
or more hours. Credit cards will be accepted at the exit lanes, and a
cash/coin/credit “pay-on-foot” station will be available. Members have
the option to set up an auto-load parking card for $15 a month plus tax
that will reload automatically with a monthly debit withdrawal. Members
can also opt to get a stored value card that can be loaded with funds
for a 10 percent credit on the total value purchased.
Families who receive their fitness memberships on scholarship based on their income will receive a free parking pass.
It cost about $200,000 to install the new system, which includes four
parking gates and software to interface with a billing system. There
are one entry and three exit gates. The YWCA Board voted on the change
in June.
The YWCA did not have an estimate of how much the system will cost
each year to maintain, nor did staff provide numbers on how much revenue
the parking fees are expected to generate. Midtown YWCA General Manager
Alex Aguilar stated that they expect it will take a few years to garner
the $200,000 the system cost to install.
Currently, the Y is replacing about six gates at the Uptown location each year after drivers run into them.
The Midtown YWCA has about 20 bicycle spaces and plans to add additional bicycle racks, according to Aguilar.
The lot remains for members only
YWCA representatives point out that the area around the Midtown location
has changed drastically since the Y moved in 18 years ago. There’s a
new Hennepin County service building across 22nd Ave. S. with a paid
parking lot, and the Park-and-Ride there was removed. The next phase of
that project will add about 500 housing units. The light rail station at
Hiawatha and Lake St. sees about 30,000 riders each week. Plus, the
school district is wrapping up construction of a new Adult Education
Center on the west side of the YWCA.
“It’s become more and more difficult to maintain the parking lot as a private privilege to our members,” stated Aguilar.
The Midtown lot has 178 spaces, and there have been signs in the lot for years that designate it as a member-only lot.
A few years ago, the Y’s 4,800 members received parking permits to place
on their rearview mirrors when in the lot to identify themselves.
However, YWCA management contends that it has been a personal safety
issue for staff to enforce that it is a member-only lot when drivers
refuse to cooperate. “There have been too many incidences to count,”
said Aguilar. A few cars have been towed.
Although the issue has been non-member use, the new system does not
scan a member’s card before a car may enter the lot, nor does it scan a
membership card when payment is made. There will continue to be signs in
the lot stating it is a member-only lot, and a new sign will be placed
by the entry gate. Staff will not be patrolling the lot to ensure
compliance with the requirement that only members park in the lot, but
if they notice that a particular vehicle seems to be a problem
repeatedly, they can access video footage to help figure out if the
vehicle belongs to a member or not.
The YWCA has not hired specific staff to patrol the lot and don’t plan to. Instead they have opted for an automatic system.
Some members not convinced
“This really is a last resort,” stressed YWCA Minneapolis President and
CEO Luz Maria Frias. “We have a history of taking other measures with no
success.”
Not all members agree with that statement, however.
“The case that the Y has made for the parking fee is not convincing,”
wrote Standish-Ericsson residents Doris Overby and Dick Taylor in a
letter to the Y on behalf members on Aug. 20. “In fact, the Y’s own
rationale undermines the need for a parking fee. Why? Because their core
reason is to deflect the wrongful use of the parking lot by
non-members. One demerit of this policy is that it imposes an extra cost
on many members, the very people not responsible for the problem.”
The two suggested that the fixed cost of the new parking system could
be spread out over more years and the rate charged to members be
reduced.
A second letter on Aug. 29 continued their argument against the new parking fees.
“The members of the Minneapolis YWCA are stakeholders with rights and
genuine interests. They deserve respect and consideration. Our
grievances beg to be redressed.”
On behalf of themselves and others, they suggested that a meeting be held with members.
The YWCA is not planning to hold a meeting.
“Unlike in the case of the locker room renovation for which we
solicited feedback regarding the preference between the number of
showers versus lockers, this was an operational and financial decision
that falls well within the purview of the YWCA management,” stated
Frias.
She stressed that the Y is a private non-profit—not a government entity—and doesn’t need to seek public input in decisions.
Frias added that they have heard from bicyclists and transit users who
thank them for not imposing a fee for a parking lot on them.
Others think that parking should be included in their membership fees.
“The cost is not a pittance for many people. It’s $180/year. If a
business (and the Y is a business) wants clients, they need to provide
parking just like Target does, the bank, and even the post office does,”
stated Corcoran resident Gaylyn Bicking.
“Some people have no choice but to drive due to the distance they
live from the Y,” pointed out Bicking. “Some have young children. Some
are elderly. Walking during our long, dark winters is problematic for
women and older people.”
Corcoran resident John V. Burling pointed out, “Every paying member
subsidizes everything that goes into the Y, presumably at all locations,
with their dues whether they use a service or not.” Burling noted that
some people don’t use the free childcare or the waterslide; they haven’t
been in the sauna or the steam room; used the basketball courts or the
treadmills; or participated in the women’s triathlon or any other group
classes. Yet, a membership includes all these things–and should also
include parking as an amenity.
The YWCA did not provide figures on how many memberships have been
dropped because of the changes to the parking lot. Nor did they provide
information on the last membership rate increase.
Concern about mistreatment
Twenty-five-year YWCA member Dick Taylor of Powderhorn and
six-year-member Doris Overby of Standish have not yet decided whether
they will remain YWCA members, and say it hinges upon the YWCA response
to the parking issue, as well as an incident that happened to Overby
while collecting signatures at the Midtown YWCA on Aug. 20. She was told
to leave the property.
According to a letter posted publicly on the Standish-Ericsson
e-Democracy forum, “Members were eagerly signing the letter when the
assistant manager and the security official approached Ms. Overby in
such an unfriendly way that she was made to feel hurt, embarrassed,
confused, frightened, and defensive.”
Taylor and Overby stated, “We are alarmed and dismayed at the
discourteous and unnecessary treatment meted out to Doris; we are
disappointed by a lack of responsiveness to our concerns. The lack of
response is simply a continuation of the lack of respect that has
characterized this matter from the beginning.”
When asked for details about the incident, Frias and Aguilar declined to comment.
Taylor and Overby are asking for a written apology made to Overby by
the CEO; a review of the protocol for staff member interactions with
members that guarantees mutual respect so that the YWCA lives up to its
own goals and mission; and a forum open to all members to discuss both
aspects of the matter.